Privacy Policy
Atlassian Marketplace apps
We understand that privacy is a highly important aspect for our customers. In this document we describe how we gather and process customer data.
We gather only the minimum necessary to provide the services and handle it with maximum caution. Keeping our customers' data safe is a major aspect in how we see the professional software business.
Why do we collect your personal data
to provide apps functionality
to provide support services on our support portal
What data we collect about you - apps
accountId
What data we collect about you - support portal
name
e-mail address
What data we collect about you - data contained within Atlassian Marketplace billing report and as a customer technical contact information provided by Atlassian
billing / technical contact name
billing / technical contact e-mail
address
phone number
How we get the information
apps - the information is provided by users using the apps
support - the information is provided by the user creating a support ticket
billing / technical contact - the information is provided by Atlassian on the time of purchasing the app or starting the trial period
How we use information we collect
to provide apps functionality
to provide support services: to discuss and investigate the problem, and to improve any potential problems in our products
to communicate with you regarding our products, to send you technical information, to remind you of the upcoming subscription expirations, to communicate changes in our apps, updates and guides
to comply with legal obligations: taxation and accounting
How we share information we collect
we don’t share the information anywhere - the customer data is kept within Atlassian infrastructure at all time
How we store the information we collect
apps - we store the data in Forge Storage
support portal - the data is stored in Jira Service Management
billing / technical contact - the data is stored within Atlassian Marketplace
data is stored only within Atlassian infrastructure
In what countries the data is stored
apps data - Forge Storage is fully maintained and operated by Atlassian
if the customer doesn’t use Data Residency, the data stored in Storage is hosted in the same location as the main product e.g. Jira
if the customer uses Data Residency, it’s stored in the customer’s country of choice. The available countries are listed here. More details about the process here. More information about hosted storage data location can be found in this update.
support portal - Europe
How we transfer the information we collect internationally
in case of a customer change in Data Residency preferences, the data is migrated automatically by Atlassian
it is fully controlled by Atlassian
What third-party tools we use
Atlassian (Forge Platform, Forge Storage) to provide app functionality and store app data
Atlassian (Jira Service Management) to provide support services
How long we keep the information
Forge hosted storage retains data for 28 days after uninstallation
we can request Atlassian to delete the data from Forge Storage earlier - in such case, please contact us at support@acceleration-engineering.com
What rights do you have
the right to erasure
the right to rectification
the right to be informed how we collect and use your personal data
the right to access your personal data
In case of any requests or questions regarding privacy policy
please contact us at support@acceleration-engineering.com
Website
Why do we collect your data
to inform you about new apps we’ll publish to Atlassian Marketplace and about news regarding our company.
What data we collect about you
e-mail for the newsletter.
How we get the information
you provide it to us when you click submit in the newsletter signup form.
How we use the information we collect
only for the purpose of sending you an email regarding new apps and company news.
How we share the information we collect
the e-mail address is automatically stored in MailChimp service. Besides that, we don’t share it with anyone and anywhere.
How we store the information we collect
the e-mail address is stored in MailChimp service. We don’t have our own database for keeping the data.
In what countries the data is stored
the e-mail address is stored in United States.
How we transfer the information we collect internationally
we do not transfer the data we collect internationally.
How long we keep the information
until you click “Unsubscribe” in the e-mail footer or until you ask us to remove your e-mail by contacting us on contact@acceleration-engineering.com
How to control your information
you can remove your e-mail address from our newsletter by clicking “Unsubscribe” in the e-mail footer or by sending us an e-mail with a request on contact@acceleration-engineering.com.
What third-party tools we use
We use Plausible.io, an open-source and privacy-friendly analytics tool to see the trends in page traffic. See About Plausible page to understand the philosophy behind it. Here’s Plausible’s data policy. Plausible does not require cookies.
We use Framer for website maintenance. Framer comes with built-in analytics for every website. Framer Analytics does not track, collect, or store any data or information that identifies a person. Framer does not require cookies. See more about Framer privacy here and in Framer's privacy statement.
Framer websites are hosted on AWS - Amazon Web Services.
We use MailChimp for the e-mail newsletter service. Here you can find MailChimp’s Terms of Use.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at contact@acceleration-engineering.com.