Privacy Policy
We understand that privacy is a highly important aspect for our customers. In this document we describe how we gather and process customer data.
We gather only the minimum necessary to provide the services and handle it with maximum caution. Keeping our customers' data safe is a major aspect in how we see the professional software business.
Atlassian Marketplace apps
Why do we collect your personal data
- to provide apps functionality
- for payments processing, AI Credits balance and AI audit log
- for error investigation
- to provide support services on our support portal
What data we collect about you - apps
Skyline Agent
- conversation history
- accountId
Drift
- project configuration data (custom fields, workflows, schemes, screens)
- AI chat conversations (user prompts and assistant responses)
- accountId
Skyline AI Page Builder
- Skyline page content (text)
- images uploaded by the user within the app
- AI prompt, AI response
- accountId
- payment details: email, name, address
Support portal
- name
- e-mail address
Data contained within Atlassian Marketplace billing report and as a customer technical contact information provided by Atlassian
- billing / technical contact name
- billing / technical contact e-mail
- address
- phone number
How we store the information we collect
Skyline Agent
| Data type | Where do we store it | Why do we store it |
|---|---|---|
| conversation history | Forge SQL | to provide app's functionality (conversation history) |
| accountId | Forge SQL | to associate conversations with the user |
Drift
| Data type | Where do we store it | Why do we store it |
|---|---|---|
| project configuration data (custom fields, workflows, schemes, screens) | Forge SQL | to provide app's functionality |
| AI chat conversations (user prompts and assistant responses) | Forge SQL | to provide app's functionality (AI chat history) |
| accountId | Forge SQL | to associate AI chat conversations with the user |
Skyline AI Page Builder
| Data type | Where do we store it | Why do we store it |
|---|---|---|
| Skyline page content (text) | Confluence macro data (customer's Confluence instance) | to provide app's functionality |
| images uploaded by the user within the app | Confluence page attachments (customer's Confluence instance) | to provide app's functionality |
| AI prompt, AI response | Supabase | for AI audit log and error investigation |
| accountId | Supabase | for payments processing, AI Credits balance and AI audit log |
| payment details: email, name, address | Stripe | for payments processing, invoicing, and tax handling |
Support portal
- the data is stored in Jira Service Management
Billing / technical contact
- Atlassian Marketplace reports
- Mailchimp
How we get the information
- apps - the information is provided by users within the app
- support - the information is provided by the user creating a support ticket
- billing / technical contact - the information is provided by Atlassian on the time of purchasing the app or starting the trial period.
How we use information we collect
- to provide apps functionality
- to provide support services: to discuss and investigate the problem, and to improve any potential problems in our product
- to communicate with you regarding our products, to send you technical information, to remind you of the upcoming subscription expirations, to communicate changes in our apps, updates and guides
- to comply with legal obligations: taxation and accounting.
What third-party tools we use
Skyline Agent
| Tool | Purpose | Data shared |
|---|---|---|
| OpenAI API | access to gpt-live-1 (realtime conversations) and gpt-5.6-terra (reasoning and tool use) AI models | conversation content, audio |
| AWS | cloud infrastructure provider | accountId |
Drift
- We don't use external third-party tools or services. We only use Atlassian Forge platform.
Skyline AI Page Builder
| Tool | Purpose | Data shared |
|---|---|---|
| Unsplash | to enable free stock image search within the app | - |
| Supabase | DB for AI prompt, AI response, AI Credits and payment details | AI prompt, AI response, accountId |
| Google Gemini API | access to Gemini 3 Pro Preview and Gemini 2.5 Pro AI models | AI prompt, AI response, Skyline page content in case of AI edition |
| OpenAI API | access to GPT-5.1 and o4-mini-deep-research AI models | AI prompt, AI response, Skyline page content in case of AI edition |
| AWS S3 | storage of our image and video libraries | - |
| Stripe | payments processing | payment details: email, name, address |
Support
| Tool | Purpose | Data shared |
|---|---|---|
| Jira Service Management | to provide support services | reporter name, email |
Product communication
| Tool | Purpose | Data shared |
|---|---|---|
| Mailchimp | to send technical information and changes in our apps | billing / technical contact email |
In what countries the data is stored
Skyline Agent
- Data is stored in Atlassian infrastructure and its storage location follows the data residency settings of the customer's Atlassian Cloud site. If no specific data residency location is selected, data is hosted within locations determined by Atlassian in accordance with its data residency policies.
Drift
- Data is stored in Atlassian infrastructure and its storage location follows the data residency settings of the customer's Atlassian Cloud site. If no specific data residency location is selected, data is hosted within locations determined by Atlassian in accordance with its data residency policies.
Skyline AI Page Builder
| Data type | Country |
|---|---|
| Skyline page content (text) | same location as customer's Confluence instance |
| images uploaded by the user within the app | same location as customer's Confluence instance |
| AI prompt, AI response | eu-west-1 Supabase region: Ireland, EU |
| accountId | eu-west-1 Supabase region: Ireland, EU |
| payment details: email, name, address | EU |
Support portal
- Europe (reporter name, email)
Product communication
- United States (billing/technical contact email)
How we transfer the information we collect internationally
Skyline Agent
- in case of a customer change in Data Residency preference, the data is migrated automatically by Atlassian
Drift
- In case of a customer change in Data Residency preference, the data is migrated automatically by Atlassian
Skyline AI Page Builder
| Data type | International transfer |
|---|---|
| Skyline page content (text), images uploaded by the user within the app | in case of a customer change in Data Residency preference, the data is migrated automatically by Atlassian |
| AI prompt, AI response, accountId, payment details: email, name, address | we do not transfer the data internationally |
Support portal
- we do not transfer the data internationally
Product communication
- we do not transfer the data internationally
How long we keep the information
Skyline Agent
- conversation history and accountId: Forge SQL retains data for 28 days after uninstallation
Drift
- Forge hosted storage retains data for 28 days after uninstallation
- we can request Atlassian to delete the data from Forge Storage earlier - in such case, please contact us at support@acceleration-engineering.com
Skyline AI Page Builder
| Data type | How long we keep the data |
|---|---|
| Skyline page content (text), images uploaded by the user within the app | stored within customer's Confluence instance, retained according to customer's Confluence data retention policy |
| AI prompt, AI response | retained until deletion request |
| accountId | retained for 28 days after uninstallation or until deletion request |
| payment details: email, name, address | stored in Stripe, retained according to Stripe's data retention policy and legal requirements |
What rights do you have
- the right to erasure
- the right to rectification
- the right to be informed how we collect and use your personal data
- the right to access your personal data
In case of any requests or questions regarding Privacy Policy
- please contact us at support@acceleration-engineering.com
Website
Why do we collect your data
- to inform you about new apps we'll publish to Atlassian Marketplace and about news regarding our company.
What data we collect about you
- e-mail for the newsletter.
How we get the information
- you provide it to us when you click submit in the newsletter signup form.
How we use the information we collect
- only for the purpose of sending you an email regarding new apps and company news.
How we share the information we collect
- the e-mail address is automatically stored in MailChimp service. Besides that, we don't share it with anyone and anywhere.
How we store the information we collect
- the e-mail address is stored in MailChimp service. We don't have our own database for keeping the data.
In what countries the data is stored
- the e-mail address is stored in United States.
How we transfer the information we collect internationally
- we do not transfer the data we collect internationally.
How long we keep the information
- until you click "Unsubscribe" in the e-mail footer or until you ask us to remove your e-mail by contacting us on contact@acceleration-engineering.com
How to control your information
- you can remove your e-mail address from our newsletter by clicking "Unsubscribe" in the e-mail footer or by sending us an e-mail with a request on contact@acceleration-engineering.com.
What third-party tools we use
- We use Plausible.io, an open-source and privacy-friendly analytics tool to see the trends in page traffic. See About Plausible page to understand the philosophy behind it. Here's Plausible's Data Policy
- We use PostHog for analytics.
- We use Vercel for website hosting and analytics.
- We use MailChimp for the e-mail newsletter service. Here you can find MailChimp's Terms of Use.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at contact@acceleration-engineering.com.