Service Level Agreement
Acceleration will provide online technical support in reference to Marketplace Products.
Support channels
email: support@acceleration-engineering.com
Business hours
Monday - Friday, 10:00am - 6:00pm CET
our support team is based in Gdansk, Poland
for all requests we respond in 24 hours, excluding national holidays in Poland. We do our best to respond after working hours.
Support for our products includes:
help with configuration of our products
discussing and solving problems related to our products
answering questions about our apps
discussing sales questions and new feature requests
support in English and Polish languages
Zoom calls for a faster communication, investigation and fix.
Support policy
only unexpired licenses of the Marketplace Product are supported
only the most recent Marketplace Product version available on Atlassian Marketplace is supported.