Service Level Agreement
Acceleration will provide online technical support in reference to Marketplace Products.
Support channel
- Acceleration Customer Support portal
- email: support@acceleration-engineering.com
Business hours
- Monday - Friday, 10:00am - 6:00pm CET
- our support team is based in Gdansk, Poland
- for all requests we respond in 24 hours, excluding national holidays in Poland. We do our best to respond after working hours.
Support for our products includes:
- help with configuration of our product
- discussing and solving problems related to our product
- answering questions about our app
- discussing sales questions and new feature requests
- support in English and Polish language
- Zoom calls for a faster communication, investigation and fix.
Support policy
- only unexpired licenses of the Marketplace Product are supported
- only the most recent Marketplace Product version available on Atlassian Marketplace is supported.